Keeping clients organised

Store each client's details, notes and status once, then open a client to see their projects and invoices together in one place.

3 min read

Clients are the spine of everything else in Billable — projects hang off them, invoices are addressed to them, and their history is what you reach for when something needs settling.

Step by step

  1. Add the client — Save their name and details in one place. From then on, every invoice and quote you raise for them starts out already addressed.
  2. Add notes and a status — Record the context that matters: billing contact, payment habits, anything you would otherwise try to remember. Set a status so live clients are easy to tell from finished ones.
  3. Find them fast — Search cuts straight to the client you want, which matters more than it sounds like it should once the list is long.
  4. Open a client for the full picture — Their projects and invoices sit on the record itself, so “where are we with this client” is one click, not a hunt through folders and old email.

Worth doing early

  • Attach the signed contract to the client record if it covers all of their work, or to the individual project if it does not.
  • Keep one client record per paying entity. Two records for the same business is how invoice history quietly splits in half.

Quirks worth knowing

The small things that trip people up.

Details saved once are reused everywhere

A client's details flow onto every invoice and quote you raise for them, so an address typed once is an address typed correctly forever.

Notes are the part people underuse

The detail that makes a client feel looked after — who signs off, which day they pay, what they hated last time — belongs on the client record, not in your head.

Status separates live from dormant

Marking old clients inactive keeps your working list short without deleting the history you may want later.

The client page is the whole story

Projects and invoices for that client are shown on their record, so you never have to cross-reference two lists to see where things stand.

Deleting a client takes its documents with it

Files attached to a client are tied to that record. Removing the client cleans up its attachments too, so nothing is left orphaned.

More about manage clients

More guides

Still stuck on this?

Send us a message through the support form and a real person will walk you through it — usually within a couple of business days.