The short version
Billable is $9 a month, billed until you cancel. You can cancel anytime from your account settings and you’ll keep access until the end of the period you’ve already paid for. We don’t lock you into contracts, but payments already made are generally not refunded. If something genuinely went wrong — you were double-charged, or the Service didn’t work as described — email us at hello@withmono.co and we’ll make it right.
This Refund Policy explains how refunds and cancellations work for Billable and any related service (“Service”), operated by Mono Software (OPC) Private Limited (“Mono”, “we”, “us”, or “our”). It should be read together with our Terms of Service.
1. Subscriptions
Billable is offered as a recurring subscription billed at $9 per month (unless a different price is shown at checkout). You are charged at the start of each billing period and remain subscribed until you cancel.
2. Cancelling
You may cancel at any time from your account settings. Cancellation stops all future charges. Your subscription — and access to the Service — continues until the end of the billing period you have already paid for. We do not charge a cancellation fee.
3. Refunds
Payments already made are generally non-refundable, including for partial billing periods, unused time, or periods during which you did not use the Service.
We may, at our discretion, issue a refund where:
- You were charged in error or billed more than once for the same period.
- The Service was unavailable or failed to function as described for a sustained period, and we were unable to resolve it.
- A refund is required of us under applicable law.
Refunds, when granted, are issued to the original payment method.
4. How to request a refund
Email us at hello@withmono.co from the address on your account, within 14 days of the charge, and tell us what happened. We aim to respond within a few business days. Approved refunds are typically processed within 5–10 business days, though the time to appear on your statement depends on your bank or card provider.
5. Price changes
We may change the subscription price at any time and will give you reasonable notice before a change affects you. A price change is not on its own grounds for a refund of periods already billed.
6. Payment processing
Payments are handled by third-party payment processors. Mono does not store your card details. Where a refund depends on the processor, we will initiate it on our side promptly, but the final timing is outside our control.
7. Contact
For any billing or refund question, contact us at:
Mono Software (OPC) Private Limited
Nagpur, Maharashtra, India
hello@withmono.co